@import url(https://fonts.googleapis.com/css2?family=DM+Sans:wght@300;400;500;600;700&family=DM+Mono:wght@400;500&display=swap);*,:after,:before{box-sizing:border-box;margin:0;padding:0}:root,[data-theme=dark]{--bg:#0d1520;--bg2:#151e2f;--bg3:#1c2840;--bg4:#223050;--border:#2a3650;--border2:#334060;--text:#e8edf5;--text2:#9aaac4;--text3:#5a6a85;--accent:#4a7cbf;--accent2:#5a8fd4;--accent-bg:#4a7cbf26;--green:#3db88a;--green-bg:#3db88a1f;--red:#e05252;--red-bg:#e052521a;--blue:#4a7cbf;--blue-bg:#4a7cbf1f;--surface:#151e2f;--radius:12px;--radius-sm:8px}[data-theme=light]{--bg:#f0f4f9;--bg2:#fff;--bg3:#e8edf5;--bg4:#dce4ef;--border:#c8d4e8;--border2:#b0c0d8;--text:#151e2f;--text2:#2a3c5a;--text3:#6a7f9a;--accent:#2a5fa0;--accent2:#3a70b8;--accent-bg:#2a5fa01a;--green:#1a9066;--green-bg:#1a90661a;--red:#dc2626;--red-bg:#dc262614;--blue:#2a5fa0;--blue-bg:#2a5fa01a;--surface:#fff;--radius:12px;--radius-sm:8px}#root,body,html{height:100%}body{-webkit-font-smoothing:antialiased;background:#0d1520;background:var(--bg);color:#e8edf5;color:var(--text);font-family:DM 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70%);height:500px;right:-150px;top:-150px;width:500px}.login-page:after,.login-page:before{border-radius:50%;content:"";pointer-events:none;position:absolute}.login-page:after{background:radial-gradient(circle,#4a7cbf14 0,#0000 70%);bottom:-100px;height:400px;left:-100px;width:400px}.login-card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#151e2ff2;border:1px solid #4a7cbf33;border-radius:16px;box-shadow:0 20px 60px #00000080,0 0 0 1px #4a7cbf0d;max-width:400px;padding:40px;position:relative;width:100%;z-index:1}.login-logo{align-items:center;display:flex;flex-direction:column;gap:12px;margin-bottom:32px;text-align:center}.login-logo-img{height:72px;object-fit:contain;width:72px}.login-brand-name{color:#e8edf5;font-size:20px;font-weight:700;letter-spacing:-.3px}.login-sub{color:#9aaac4b3;font-size:12px;margin-top:-6px}.login-form{display:flex;flex-direction:column;gap:16px}.login-form .label{color:#9aaac4cc}.login-form .input{background:#1c2840cc;border:1px 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.1s}.ticket-card:hover{border-color:var(--border2);transform:translateY(-1px)}.tc-overdue{border-left-color:#e24b4a}.tc-open{border-left-color:#639922}.tc-inprogress{border-left-color:#4a7cbf}.tc-inreview{border-left-color:#7f77dd}.tc-waiting{border-left-color:#ef9f27}.tc-onhold{border-left-color:#888780}.tc-resolved{border-left-color:#3db88a}.tc-closed{border-left-color:#444441}.tc-cancelled{border-left-color:#e24b4a}.tc-left{flex-direction:column}.tc-left,.tc-top{display:flex;gap:10px}.tc-top{align-items:center;flex-wrap:wrap}.tc-id{background:var(--accent-bg);border-radius:6px;color:var(--accent);font-family:DM Mono,monospace;font-size:13px;font-weight:700;padding:4px 10px}.tc-title{color:var(--text);font-size:16px;font-weight:600;line-height:1.35}.tc-meta{flex-wrap:wrap;gap:18px}.meta-item,.tc-meta{align-items:center;display:flex}.meta-item{color:var(--text3);font-size:13px;gap:6px}.meta-item i{font-size:14px}.assignee-pill{align-items:center;border:1px 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#6399224d;color:#3b6d11}.agent-cell{gap:8px}.agent-cell,.avatar-sm{align-items:center;display:flex}.avatar-sm{background:var(--accent-bg);border:1px solid #4a7cbf40;border-radius:50%;color:var(--accent);flex-shrink:0;font-size:10px;font-weight:700;height:26px;justify-content:center;width:26px}.tickets-table-wrap{background:var(--bg2);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;overflow-x:auto}.tickets-table{border-collapse:collapse;font-size:14px;width:100%}.tickets-table thead tr{border-bottom:1px solid var(--border)}.tickets-table th{color:var(--text3);font-size:11px;font-weight:600;letter-spacing:.05em;padding:12px 16px;text-align:left;text-transform:uppercase;white-space:nowrap}.tickets-table td{border-bottom:1px solid var(--border);padding:13px 16px;vertical-align:middle}.tickets-table tbody tr:last-child td{border-bottom:none}.ticket-row{cursor:pointer;transition:background .1s}.ticket-row:hover{background:var(--bg3)}.ticket-row.overdue{background:#e052520a}.ticket-id-cell{color:var(--accent);font-family:DM Mono,monospace;font-size:12px;font-weight:600;white-space:nowrap}.ticket-title-cell{color:var(--text);font-size:14px;font-weight:600;max-width:260px}.muted{color:var(--text3);font-size:13px}.overdue-date{color:var(--red);font-weight:600}.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.sortable:hover{color:var(--text2)}.empty-state{align-items:center;color:var(--text3);display:flex;flex-direction:column;gap:10px;padding:70px 20px;text-align:center}.empty-state i{font-size:40px;opacity:.3}.empty-state p{color:var(--text2);font-size:16px;font-weight:600}.empty-state span{font-size:14px}@media (max-width:900px){.stats-row{grid-template-columns:repeat(3,1fr)}}@media (max-width:600px){.stats-row{grid-template-columns:repeat(2,1fr)}}.toast-container{bottom:24px;display:flex;flex-direction:column;gap:10px;pointer-events:none;position:fixed;right:24px;z-index:9999}.toast{align-items:center;animation:toastIn .3s ease,toastOut .3s ease 3.2s forwards;border-radius:10px;box-shadow:0 8px 24px #0000004d;color:#fff;display:flex;font-size:13px;font-weight:500;gap:10px;max-width:360px;min-width:240px;padding:13px 18px;pointer-events:auto}.toast-success{background:#1a9066}.toast-error{background:#dc2626}.toast-info{background:#4a7cbf}.toast i{flex-shrink:0;font-size:15px}@keyframes toastIn{0%{opacity:0;transform:translateY(12px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes toastOut{0%{opacity:1;transform:translateY(0)}to{opacity:0;transform:translateY(8px)}}.mention-editor-wrap{background:var(--bg3);border:1px solid var(--border);border-radius:var(--radius-sm);overflow:visible}.rich-toolbar{flex-wrap:wrap;gap:3px;padding:8px 10px}.rich-btn{border-radius:5px;display:flex;font-size:13px;transition:all .12s}.rich-divider{height:20px}.rich-hint{color:var(--text3);font-size:11px;font-style:italic;margin-left:auto}.rich-editor{background:var(--bg3);font-size:14px;max-height:320px;padding:12px 14px}.rich-editor a{color:var(--accent)}.rich-editor ol,.rich-editor ul{padding-left:22px}.mention-tag{align-items:center;background:#4a7cbf2e;border:1px solid #4a7cbf59;border-radius:5px;color:#7bb0e8;cursor:default;display:inline-flex;font-size:13px;font-weight:600;padding:1px 7px;-webkit-user-select:none;user-select:none}.mention-dropdown{animation:mentionIn .12s ease;background:var(--bg2);border:1px solid var(--border);border-radius:10px;box-shadow:0 12px 40px #0000004d;min-width:220px;overflow:hidden;position:absolute;z-index:100}@keyframes mentionIn{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.mention-option{align-items:center;border-bottom:1px solid var(--border);cursor:pointer;display:flex;gap:10px;padding:10px 14px;transition:background .1s}.mention-option:last-child{border-bottom:none}.mention-option:hover{background:var(--bg3)}.mention-active{background:var(--accent-bg)}.mention-av{align-items:center;border-radius:50%;color:#fff;display:flex;flex-shrink:0;font-size:11px;font-weight:700;height:30px;justify-content:center;width:30px}.mention-name{color:var(--text);font-size:14px;font-weight:500}.mention-role{color:var(--text3);font-size:12px;text-transform:capitalize}.comment-html{color:var(--text2);font-size:14px;line-height:1.6}.comment-html a{color:var(--accent);text-decoration:underline;word-break:break-all}.comment-html ol,.comment-html ul{padding-left:22px}.comment-html strong{color:var(--text)}.comment-html .mention-tag{background:#4a7cbf26;border:1px solid #4a7cbf4d;border-radius:4px;color:#7bb0e8;font-size:13px;font-weight:600;padding:1px 6px}.comment-inline-img{margin-top:8px;max-height:120px;max-width:120px}.notif-wrap{flex-shrink:0;position:relative}.notif-bell{align-items:center;background:none;border:none;border-radius:8px;color:#c8d4e880;cursor:pointer;display:flex;font-size:16px;justify-content:center;padding:7px;position:relative;transition:all .15s}.notif-bell:hover{background:#4a7cbf26;color:#7bb0e8}.notif-badge{align-items:center;background:#e24b4a;border:2px solid #0f1826;border-radius:8px;color:#fff;display:flex;font-size:9px;font-weight:700;height:16px;justify-content:center;min-width:16px;padding:0 3px;position:absolute;right:2px;top:2px}.notif-panel{animation:notifIn .18s ease;background:var(--bg2);border:1px solid var(--border);border-radius:14px;bottom:70px;box-shadow:0 20px 60px #0006;left:250px;overflow:hidden;position:fixed;width:340px;z-index:9999}@keyframes notifIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.notif-header{align-items:center;border-bottom:1px solid 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